Refund policy
We have a 30-day returns policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unmarked and in the same condition in which it was received. Prints must not be hung, creased or damaged, and framed artwork must be returned without damage. Items should be returned securely in their original protective packaging wherever reasonably possible.
You will also need your order confirmation, receipt or other proof of purchase.
Starting a Return
To request a return, please contact us at:
Please do not send an item back before contacting us. Once your return has been accepted, we will provide the return address and instructions explaining how to package and send your item.
Customers are responsible for arranging and paying the cost of return postage for change-of-mind returns.
We strongly recommend using a tracked postal service and retaining proof of postage. Returned items remain the customer’s responsibility until they have been safely received.
Items returned without first requesting a return may not be accepted.
Damaged, Faulty or Incorrect Orders
Please inspect your order as soon as it arrives.
Contact us promptly if your item is damaged, defective, incorrect or not as described so that we can assess the issue and put things right.
Please include clear photographs of:
-
The item
-
The damage or problem
-
The external packaging
-
The shipping label
Where an item is confirmed as damaged, faulty, incorrect or not as described, we will arrange an appropriate replacement or refund. We will also cover reasonable return costs where a return is required.
Personalised and Custom Items
Personalised or genuinely custom-made products cannot normally be returned because you have changed your mind.
This does not affect your rights where an item is damaged, faulty, incorrect or not as described.
Please contact us before ordering if you are unsure whether an item is considered personalised or custom-made.
Sale Items and Gift Cards
Sale items remain covered by your applicable statutory consumer rights.
Gift cards cannot normally be returned or exchanged for cash, except where required by law.
Exchanges
We do not currently offer direct exchanges.
The quickest way to obtain a different size, frame or design is to return the original item in accordance with this policy and place a separate order for the replacement.
Customers are responsible for the return postage cost where the exchange is requested because of a change of mind or an incorrect size or framing option being selected.
UK and European Cancellation Rights
Where statutory cancellation rights apply, customers may cancel an eligible online purchase within the legally required period without providing a reason.
Our 30-day returns policy does not affect those statutory rights.
Customers remain responsible for the direct cost of returning change-of-mind purchases where they were informed of this before ordering. Standard outbound delivery charges will be refunded where required by law. Any additional amount paid for express or upgraded delivery may not be refundable.
Refunds
We will notify you once your return has been received and inspected.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.
We reserve the right to make an appropriate deduction if an item has been handled beyond what is reasonably necessary to inspect it, or if it is returned damaged, marked or inadequately packaged.
Original delivery charges will be refunded where required by applicable consumer law. Return postage paid by the customer for a change-of-mind return is not refundable.
If more than 15 business days have passed since your refund was approved, please contact:
Nothing in this policy affects your statutory consumer rights.