Shipping policy

Last updated: 2/8/26

Thank you for shopping with Tipyn Bach Studio. The information below explains how your artwork will be produced, dispatched and delivered.

Order processing

Our prints and framed artwork are produced especially for each order.

Once your order has been placed, it will be sent to production. You will receive an order-confirmation email containing the details of your purchase.

Estimated production and dispatch times are shown at checkout or in your order confirmation. These are estimates and may be longer during particularly busy periods, public holidays or unforeseen production delays.

Business days do not include weekends or UK bank holidays.

Delivery destinations

We deliver to the countries available within the delivery options shown at checkout.

Enter your full delivery address to see the shipping services and prices available for your location.

We reserve the right to cancel and refund an order where delivery is unavailable to the address supplied.

Shipping costs

Shipping charges are calculated at checkout and depend on factors including:

  • Your delivery destination

  • The products ordered

  • The size and framing option selected

  • The available delivery service

You will be shown the total delivery cost before completing your purchase.

Estimated delivery times

The estimated delivery period shown at checkout begins after the order has been produced and dispatched.

Delivery times are estimates rather than guaranteed arrival dates. Orders may occasionally be delayed by circumstances outside our reasonable control, including severe weather, carrier disruption, customs processing or unusually high seasonal demand.

Unless a different delivery period has been agreed with you, orders will be delivered without undue delay and normally within 30 days of the order being accepted.

If we become aware of a significant delay, we will contact you using the details provided with your order.

Tracking

Tracking information will be sent by email where it is available for the delivery service used.

Tracking may take a short time to update after your dispatch confirmation has been issued.

Not every shipping service provides full end-to-end tracking.

Separate deliveries

Products within the same order may occasionally be produced or dispatched separately.

This means that:

  • Items may arrive in more than one parcel

  • Parcels may arrive on different days

  • You may receive more than one tracking number

You will not be charged additional shipping fees where we choose to divide an order into separate parcels.

Checking your delivery details

Please check your delivery address carefully before completing checkout.

We cannot guarantee that an address can be changed once production or fulfilment has begun.

Contact us as quickly as possible at:

litolitobusinesshub@gmail.com

We are not responsible for delays caused by an incomplete or incorrect address supplied by the customer.

Where a parcel is returned because of an incorrect address, failure to collect it or unsuccessful delivery attempts, we may ask you to pay the reasonable cost of redelivery.

Missed deliveries

Where nobody is available to receive a parcel, the carrier may:

  • Leave it in a designated safe place

  • Deliver it to a neighbour

  • Take it to a collection point

  • Attempt delivery again

  • Return it to the sender

Please follow the instructions provided by the carrier.

Customers are responsible for collecting parcels within any collection period specified by the delivery company.

Parcels marked as delivered

If your tracking says that the parcel has been delivered but you cannot find it, please:

  1. Check around the delivery location and any designated safe place.

  2. Ask other members of your household.

  3. Check with neighbours or building reception.

  4. Review any photograph or delivery information supplied by the carrier.

  5. Contact the carrier using the tracking details provided.

If the parcel still cannot be located, contact us as soon as possible at litolitobusinesshub@gmail.com, quoting your order number.

We will investigate the delivery with the relevant production and shipping provider.

Lost or delayed parcels

Please contact us if your order has not arrived by the end of the estimated delivery period.

Include:

  • Your full name

  • Your order number

  • Your delivery address

  • Any relevant tracking information

We may need to allow the carrier’s investigation period to pass before a parcel can officially be treated as lost.

Where an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

Damaged orders

Please inspect your order when it arrives.

If an item is damaged during delivery, contact us promptly at litolitobusinesshub@gmail.com and provide:

  • Your order number

  • A clear photograph of the damaged item

  • Photographs of the internal and external packaging

  • A photograph of the shipping label

Please retain the product and all packaging while the issue is being assessed.

Where transit damage is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Incorrect or missing items

Contact us promptly if:

  • You receive the wrong design

  • You receive the wrong size or frame

  • Part of your order is missing

  • Your item differs materially from its product description

Please provide your order number and clear photographs of what you received so that we can put the issue right.

International orders, duties and customs

International orders may be subject to customs inspections, import VAT, duties, processing fees or other local charges.

Where these charges have not already been collected at checkout, they are normally the responsibility of the recipient.

Customs charges are imposed by the destination country and are outside our control. Customs processing can also extend the estimated delivery time.

If a customer refuses to pay applicable import charges and the parcel is returned, any refund will be handled in accordance with applicable consumer law and our Refund Policy.

Responsibility for your order

Your order remains our responsibility until it has been delivered into your physical possession, or into the possession of someone you have identified to receive it.

This does not apply where you independently arrange a delivery carrier that was not offered by us.

Cancellations and returns

Information about cancellations, change-of-mind returns, faulty products and refunds is available in our refund policy.

Customers are responsible for the cost of change-of-mind return postage, as explained in that policy.

Contact us

For questions about shipping or an existing order, contact:

Tipyn Bach Studio
Email: litolitobusinesshub@gmail.com

Please include your order number when contacting us about a purchase.