Terms of service

Last updated: 2/8/26

1. About us

This website is operated by Tipyn Bach Studio.

Throughout these Terms, the words “we”, “us” and “our” refer to Tipyn Bach Studio.

Our legal business details are:

Legal name: [FULL LEGAL NAME]
Trading name: Tipyn Bach Studio
Business address: [GEOGRAPHIC BUSINESS ADDRESS]
Email: litolitobusinesshub@gmail.com
Company number: [IF APPLICABLE]
VAT number: [IF APPLICABLE]

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products to you. However, any contract for the purchase of products through this website is made directly between you and Tipyn Bach Studio.

UK online businesses must make their legal name, geographic address and direct contact details easily accessible. (Legislation.gov.uk)

2. These Terms

These Terms explain the rules that apply when you:

Visit or use our website
Create a customer account
Purchase a product
Contact us or submit content
Use any other service available through our website

By using our website or placing an order, you agree to these Terms together with our:

Privacy Policy
Refund Policy
Shipping Policy
Cookie Policy

Please read these documents before placing an order.

Nothing in these Terms affects your statutory consumer rights.

3. Eligibility to place an order

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian who accepts responsibility for the order.

You must provide complete, accurate and current information when ordering, including your:

Name
Email address
Billing details
Delivery address
Payment details

You are responsible for checking that your delivery address and product selections are correct before submitting your order.

4. Customer accounts

You may be able to create an account to manage orders or access certain website features.

You are responsible for:

Keeping your login details confidential
Providing accurate account information
Informing us if you believe your account has been accessed without permission

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

5. Our products

We sell printed artwork and related products, which may include:

Unframed art prints
Framed art prints
Personalised artwork
Custom or special-order products
Other homeware or printed products shown on the website

Each product listing will state what is included with the purchase.

Unless expressly stated otherwise, decorative objects, furniture and surrounding items shown in lifestyle photographs are not included.

6. Product images, colours and sizes

We make reasonable efforts to display our products accurately.

However:

Colours may vary slightly because of screen settings, lighting and printing processes
Lifestyle mock-ups are intended to demonstrate how artwork may look when displayed
The apparent scale of artwork in a room image may be approximate
Frame appearance and proportions may vary slightly according to size and production location
Minor variations may occur between batches of paper, ink or framing materials

These variations do not affect your statutory rights. Products will still be supplied as described, of satisfactory quality and fit for their intended purpose.

Please check the sizing information carefully before ordering.

7. Intellectual property

Unless otherwise stated, all artwork, illustrations, photographs, graphics, branding, product descriptions, website text and other content available through our website are owned by us or used by us with permission.

You may view our website and download or print order information for your personal, non-commercial use.

You must not, without our written permission:

Copy or reproduce our artwork
Sell or distribute copies of our designs
Use our images to create other products
Remove copyright or ownership information
Republish substantial parts of our website
Use our artwork, photographs or designs to train, develop or promote commercial products or services
Present our work as your own

Buying a print does not transfer copyright or grant commercial reproduction rights.

“Tipyn Bach Studio”, our logo and our original designs may be protected by applicable intellectual-property laws.

8. Personalisation and customer-supplied content

Where you provide wording, photographs, images or other material for a personalised product, you confirm that:

You have the right to supply and use that material
It does not infringe another person’s rights
It is not unlawful, defamatory, offensive or misleading
We may use it solely to produce and fulfil your order

We may decline an order containing material that we reasonably believe is unlawful, infringing or inappropriate.

You are responsible for checking the spelling, wording and details submitted for personalised products.

9. Placing an order

When you submit an order, you are making an offer to purchase the selected products.

After ordering, you should receive an acknowledgement email. This confirms that we have received your order but does not necessarily mean that it has been accepted.

Your order is accepted when we send confirmation that it has entered production or has been dispatched, whichever happens first.

We may decline or cancel an order for a legitimate reason, including:

Payment not being authorised
A pricing or product-description error
A product becoming unavailable
Delivery being unavailable to your address
Suspected fraud or misuse
The order containing prohibited personalised content
A quantity being clearly intended for unauthorised commercial resale

Where we cancel an order after payment has been taken, we will refund the amount paid.

10. Checking your order

Please check the following carefully before checkout:

Product design
Size
Frame colour or finish
Quantity
Personalised wording
Delivery address

Because production may begin shortly after an order is submitted, we cannot guarantee that requested changes can be made before dispatch. This does not limit any statutory cancellation rights that apply.

11. Prices

Prices are shown in the currency selected on the website.

Prices displayed to UK customers include applicable taxes where required. Delivery charges are calculated separately and displayed before you complete checkout.

Before ordering, you will be shown the total amount payable.

We may change our prices at any time, but a change will not affect an order that has already been accepted.

If a product is mistakenly listed at an obviously incorrect price, we may contact you to offer the correct price or cancel the order and refund any payment made.

UK online sellers must clearly state whether prices include tax and delivery costs.

12. International orders, duties and taxes

Where international delivery is available, your destination country may charge:

Import VAT
Customs duty
Clearance fees
Other local taxes or charges

Unless checkout expressly states that these charges are included, they are normally the customer’s responsibility.

We do not control charges imposed by customs or local authorities.

Customers are responsible for ensuring that ordered products can lawfully be imported into their destination country.

13. Payment

Available payment methods will be displayed at checkout.

Payments may be processed by Shopify Payments or another authorised third-party payment provider.

You confirm that:

You are authorised to use the selected payment method
The billing information supplied is accurate
Sufficient funds or credit are available

We do not normally receive or store your complete payment-card details.

14. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions.

Unless otherwise stated:

Codes cannot be exchanged for cash
Only one code may be used per order
Codes must be entered before checkout is completed
Expired codes cannot be applied retrospectively
We may withdraw a promotion before an order is placed

Promotions do not affect your statutory rights.

15. Production and dispatch

Most products are produced after an order is placed.

Estimated production and dispatch times may be shown on the product page, at checkout or in the order confirmation.

Production times are estimates and may occasionally be affected by:

Seasonal demand
Material availability
Equipment failure
Carrier delays
Severe weather
Customs processing
Events outside our reasonable control

We will contact you where we become aware of a significant delay.

16. Delivery

Delivery options, estimated times and costs will be displayed before checkout where available.

Unless we agree a different delivery period with you, goods will normally be delivered without undue delay and within 30 days after the contract is entered into.

Delivery estimates are not guaranteed dates unless we expressly agree otherwise.

Please provide a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Online sellers must provide delivery arrangements, costs and expected times before the order is placed, and generally deliver within 30 days unless another timeframe has been agreed. (GOV.UK)

17. Failed delivery and returned parcels

Where delivery cannot be completed because:

An incorrect address was supplied
The customer failed to collect the parcel
The customer refused delivery without a lawful reason
The carrier exhausted its delivery attempts

the parcel may be returned to the sender.

We may ask you to pay reasonable redelivery costs where the failed delivery was caused by information or actions for which you were responsible.

This does not apply where the failure was caused by us or the carrier.

18. Risk and ownership

Products remain our responsibility until they are delivered into your physical possession, or into the possession of a person you have nominated to receive them.

An exception may apply if you independently arrange a carrier that was not offered by us.

Ownership of the goods passes to you once we have received full payment and the goods have been delivered.

The Consumer Contracts Regulations govern when risk passes from a trader to a consumer. (Legislation.gov.uk)

19. Inspecting your order

Please inspect your order after delivery.

The parcel arrives damaged
The product is defective
You receive the wrong item
An item is missing
The product differs materially from its description

Please retain the item and packaging and provide photographs where reasonably requested. This helps us investigate the issue with the production or delivery provider.

20. Your statutory product rights

Products supplied by us must be:

As described
Of satisfactory quality
Fit for their normal purpose and any specific purpose agreed with us

Nothing in these Terms excludes or restricts those rights or any remedy available under applicable consumer law.

A business cannot contract out of the core statutory rights covering satisfactory quality, fitness for purpose, description, delivery and transfer of risk. (Legislation.gov.uk)

21. Faulty, damaged or incorrect products

If an item is faulty, damaged, incorrect or not as described, contact us at:

litolitobusinesshub@gmail.com

Please provide:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging and shipping label where relevant

Depending on the circumstances and your legal rights, we may offer:

A replacement
A repair, where appropriate
A full or partial refund
Another suitable remedy agreed with you

Where a return is required because the product is faulty, damaged, incorrect or not as described, we will cover reasonable return costs.

22. Change-of-mind returns

In addition to your statutory rights, we offer a 30-day returns policy for eligible products.

You must contact us within 30 days after receiving the product to request a return.

To qualify for a change-of-mind return, the product must:

Be unused and undamaged
Be free from marks, creases or signs of display
Include all components supplied
Be returned securely and, where reasonably possible, in its original protective packaging

You must contact us before returning anything.

Unauthorised returns sent without contacting us first may be delayed or refused where permitted by law.

Full instructions are set out in our Refund Policy: [LINK]

23. Return postage

Customers are responsible for arranging and paying the direct cost of returning products where the return is due to:

A change of mind
An incorrect size selected by the customer
An incorrect frame option selected by the customer
A preference for a different design or colour

We recommend using a tracked service and retaining proof of postage.

Returned products remain your responsibility until they have been safely received.

We will pay or reimburse reasonable return costs where the product is faulty, damaged, incorrect or not as described.

Consumers may be required to bear direct change-of-mind return costs when informed of that responsibility before purchasing. (Legislation.gov.uk)

24. Statutory cancellation rights

Where statutory cancellation rights apply, you may cancel an eligible online order without giving a reason.

For goods, the standard statutory cancellation period generally ends 14 days after the day on which you, or a person nominated by you, receives the goods.

You must then return the goods within 14 days after notifying us that you wish to cancel.

Our voluntary 30-day policy gives you additional time to request an eligible return, but does not reduce your statutory rights.

Customers must be informed of the right to cancel eligible online purchases within 14 days of delivery. (GOV.UK)

25. Personalised and custom products

The statutory change-of-mind cancellation right may not apply to products that are:

Made to your individual specifications
Clearly personalised
Created using wording, images or details supplied specifically by you

This exception does not apply merely because a standard product is printed after an order is placed.

Personalised and custom products remain covered where they are faulty, damaged, incorrect or not as described.

26. Refunds

Refunds will be processed in accordance with our Refund Policy and applicable law.

Where you exercise a statutory cancellation right, we will refund:

The price paid for the returned product
The cost of the least expensive standard outbound delivery option offered by us, where required by law

Additional amounts paid for express or upgraded delivery are not normally refundable beyond the cost of standard delivery.

For returns made under our voluntary 30-day policy after the statutory cancellation period, original delivery charges may not be refunded unless the product is faulty or the law requires otherwise.

We may make a reasonable deduction where the product’s value has been reduced because it was handled beyond what was necessary to inspect its nature, characteristics and function.

Refunds are normally issued to the original payment method.

27. Refund timing

Where statutory cancellation rights apply, refunds will be made within the legally required period.

For returned goods, we may wait until:

We receive the returned product, or
You provide evidence that it has been sent back,

whichever occurs first.

Banks and payment providers may require additional processing time after we issue the refund.

28. Exchanges

We do not currently guarantee direct exchanges.

The simplest way to obtain a different size, frame or design is normally to:

Request a return for the original eligible product
Place a new order for the preferred option

Change-of-mind return postage remains the customer’s responsibility.

29. Sale products

Products purchased in a sale or promotion remain covered by applicable statutory consumer rights.

Any additional voluntary return restrictions will be clearly disclosed before purchase and will not limit rights relating to faulty, damaged or misdescribed goods.

30. Gift cards

Where gift cards are offered:

They cannot normally be exchanged for cash
They must be used before their stated expiry date, if applicable
Lost or stolen cards may not be replaceable
Any statutory rights remain unaffected

31. Website availability

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for:

Maintenance
Security updates
Technical problems
Changes to our services
Events outside our reasonable control

We may update, withdraw or discontinue website features without notice where reasonably necessary.

32. Errors and inaccuracies

Occasionally, our website may contain errors relating to:

Pricing
Product descriptions
Images
Availability
Delivery charges
Estimated delivery times
Promotions

We may correct an error at any time.

Where an error materially affects an order you have placed, we will contact you and offer an appropriate choice, which may include proceeding with corrected information or receiving a refund.

33. Acceptable use

You must not use our website:

For unlawful or fraudulent purposes
To infringe intellectual-property or privacy rights
To transmit malicious code
To interfere with website security
To impersonate another person
To collect customer or website data unlawfully
To make fraudulent purchases
To harass or threaten another person
To copy or commercially exploit our website or artwork without permission

We may block access where reasonably necessary to protect our website, customers or business.

34. Third-party services and links

Our website may contain links to or integrations with third-party services, including:

Shopify
Payment providers
Delivery companies
Social-media platforms
Review services
Analytics providers

Third-party websites operate under their own terms and privacy policies.

We are not responsible for independent third-party websites that we do not control.

35. Reviews, photographs and other submissions

Where you submit a review, photograph or other content to us, you confirm that:

It is accurate and based on your genuine experience
You own it or have permission to submit it
It does not infringe another person’s rights
It is not unlawful, abusive or misleading

You grant us a non-exclusive, royalty-free permission to display and reproduce the submitted content for the purpose of operating and promoting Tipyn Bach Studio.

You may contact us if you want us to stop using customer-submitted photographs in future promotional materials, although this may not affect materials already produced.

We may remove content that is unlawful, fraudulent, offensive or unrelated to the product or service reviewed.

36. Privacy and cookies

We process personal information in accordance with our Privacy Policy:

[PRIVACY POLICY LINK]

Our website may also use cookies and similar technologies. Details can be found in our Cookie Policy or cookie settings:

[COOKIE POLICY LINK]

Shopify and other service providers may process certain personal information to operate the website, process payments, prevent fraud and fulfil orders.

37. Events outside our reasonable control

We are not responsible for a failure or delay caused by circumstances outside our reasonable control, such as:

Severe weather
Natural disasters
Strikes
Transport disruption
Carrier failure
Customs delays
War or civil unrest
Government action
Widespread internet or power failure
Supplier or manufacturing disruption

We will take reasonable steps to minimise the effect and will contact you where a material delay affects your order.

This section does not remove any right you may have to cancel an order where delivery is excessively delayed or cannot take place.

38. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

Where you purchase as a consumer, we are not responsible for business losses, including:

Lost profits
Lost business
Lost revenue
Lost commercial opportunities
Business interruption

Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of your statutory consumer rights
Any other liability that cannot lawfully be excluded

39. Complaints

We hope to resolve concerns quickly and fairly.

Please email:

litolitobusinesshub@gmail.com

Include:

Your name
Order number
A clear explanation of the issue
Relevant photographs or documents

We will aim to acknowledge your complaint promptly and provide a substantive response within a reasonable time.

40. Changes to these Terms

We may update these Terms where reasonably necessary, including to reflect:

Changes to our products or services
Changes to the website
Changes in applicable law
Changes to our payment, delivery or production arrangements

The Terms in effect when your order is accepted will normally govern that order.

Updated Terms will apply to future website use and future orders from the date they are published.

41. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

42. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

43. Transfer of rights

You may not transfer your rights or obligations under these Terms without our written agreement.

We may transfer our rights or obligations to another organisation, for example if the business is sold or reorganised. We will ensure that this does not reduce your statutory rights.

44. Third-party rights

Unless these Terms expressly say otherwise, no person other than you and Tipyn Bach Studio has a right to enforce them.

45. Governing law and courts

These Terms and contracts formed through our website are governed by the laws of England and Wales.

If you live in another part of the UK or another country, you will continue to benefit from any mandatory consumer protections that apply where you live.

You may bring legal proceedings in any court available to you under applicable consumer law.

46. Contact us

Questions about these Terms, products or orders should be sent to:

Tipyn Bach Studio
Legal name: Katy Birch
Email: litolitobusinesshub@gmail.com
Business address: 17 Cornwall Road, Newport, NP19 7SR

Country/region